Trading conditions

Trading conditions at Hair Souk

Content

General information
Hair Souk / MZ Beauty ApS
C/O SM Logistik ApS
Ulstedvej 27
9370 Neck
CVR no.: 45069613
Email: info@hairsouk.dk

Prices
At Hair Souk, all prices are in Danish kroner and stated incl. VAT and taxes. We reserve the right to change prices from day to day without prior consent. Reservations are made for out-of-stock items.

Payment
Hair Souk accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, MobilePay. The payment will only be debited from your account when the item is dispatched. All amounts are in DKK. Danish kroner and incl. VAT Reservations are made for price errors and sold-out/discontinued items.

Delivery
We usually ship your order within 2 business days. When ordering at weekends and public holidays, the item is dispatched on the first working day. When ordering on weekdays before 12.00 the item will be sent the same day or the following weekday. Should there be an extended delivery time in special cases, we will notify you by email.

We ship to all of Denmark. Shipping prices from DKK 49. Goods will be delivered to the delivery address specified when ordering.
We deliver to selected countries in Europe.
Your goods are sent with DAO or Bring.

ATTENTION: If there is no room at the delivery point, the package will be moved to the nearest delivery point, of which you will be notified. If problems arise, contact customer service.

Goods are delivered every weekday. Your item will be shipped 1-2 business days after ordering.

Special delivery conditions apply to certain goods. The conditions will appear specifically prior to the purchase of these goods.

Right of complaint
There is a 2-year right to complain in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing. You can get the item repaired, exchanged, the money returned or the price reduced, depending on the specific situation.

The complaint does not apply to errors or damage caused by incorrect handling of the product/service. You must advertise in a "reasonable time" after you have discovered the defect/error. Hair Souk will cover return costs to a reasonable extent.

For returns, complaints and use of the right of withdrawal, send to:
Hair Souk / MZ Beauty ApS
Old stock 1
2605 Brøndby
Shipments are not accepted per cash on delivery.

Refund
If it is a refund, please include bank details in the form of account number and account number so that the agreed amount can be transferred. This information can be disclosed without risk per email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund.

Right of withdrawal
There is a 14-day full right of withdrawal on goods purchased in our webshop.
The deadline is calculated from that day;

  • Where you receive the item.
  • Takes physical possession of the last item, in the case of an agreement for several different items, ordered in one order, but delivered individually or in several installments.
  • Takes physical possession of the last lot or last part in the case of an agreement for the delivery of goods consisting of several lots/parts.
  • Obtains physical possession of the first item in the case of regular delivery of items over a specified period.

Return costs are your own responsibility.

You must notify us that you wish to cancel your purchase no later than 14 days after you have received the item. Once you have given us this notice, you then have a further 14 days to return the item to us.

The notice must be given by mail at info@hairsouk.dk. In the message, you must make it clear that you wish to use your right of withdrawal. If you want to send the item back to us, you must fill in the attached return slip and send the item to:

Hair Souk / MZ Beauty ApS
C/O SM Logistik ApS
Ulstedvej 27
9370 Neck
CVR no.: 45069613

You cannot cancel your purchase by simply refusing to receive the item or failing to collect it without giving us clear, unequivocal notice that you wish to cancel - see the "Uncollected packages" section below.

Goods excluded from the right of withdrawal
The following product types are not included in the right of withdrawal:

  • Goods which have been manufactured to the consumer's specifications or have been given a distinct personal touch.
  • Sealed goods which for health protection or hygiene reasons are not suitable for return and where the seal has been broken after delivery.
  • Goods which, due to their nature, are inextricably mixed with others upon delivery.
  • Items where the sealing is broken.
  • Non-financial services performed, if the provision of the service has begun with the consumer's prior express consent and recognition that the right of withdrawal ends when the service is fully performed.
  • Delivery of digital content, which is not delivered on a physical medium, if the execution has begun with the consumer's prior express consent and recognition thereof, that he thereby loses his right of withdrawal.
  • Newspapers, periodicals or magazines, however, excluding subscription agreements for such publications.
  • Agreements concluded at public auction.
  • Goods that deteriorate or become obsolete quickly.

Return
You must send your order back without undue delay and no later than 14 days after you have exercised your right of cancellation. You must bear the direct costs in connection with the return. When returning, you are responsible for the item being properly packed.

You must attach a copy of the order confirmation. Shipping will go faster if you also complete and attach our cancellation form.

You bear the risk for the item from the time of delivery of the item until we have received it back.

We do not receive packages sent by cash on delivery.

Unclaimed packages
If you do not collect your parcel from the parcel shop within the layover period and the parcel is automatically returned to us, this is not in itself a valid use of your right of cancellation. According to the Consumer Contracts Act, an undelivered package cannot be equated with an unequivocal statement of regret.

In such cases, we first try to contact you to clarify whether you wish to cancel the purchase or whether the package should be sent to you again.

If you do not respond within a reasonable time (typically 14 days) after we have attempted to contact you, we will assume that you wish to cancel the purchase and we will refund your purchase in accordance with the "Refund" section. From the amount we deduct the actual return shipping costs that the shipping company charges us to send the undelivered package back to us (currently DKK 49). In addition, no administration or processing fee is charged for the handling.

If you instead want the package to be sent to you again, you must pay the new shipping cost yourself.

Condition of the item upon return
You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words, you can try the product as if you were trying it on in a physical store.

If the item has been tried on in addition to what is described above, it is considered used. This means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt.

In order to receive the full purchase amount back, you must test the product without actually using it.

Refund
If you regret your purchase, you will get the amount you paid us back - including any delivery costs for the original shipment (except for extra costs as a result of your choosing a different form of delivery than the cheapest form of standard delivery that we offer).

In the event of a decrease in value for which you are liable, this will be deducted from the amount you get back. In the case of uncollected packages, the actual return shipping cost is also deducted, cf. the section "Uncollected packages".

Refunds are made without undue delay and no later than 14 days from the date on which we received your notification that you wish to exercise your right of withdrawal. We can withhold the amount until we have received the item back, unless you have provided documentation that you have returned it before then.

Refunds are made with the same means of payment that you used for the original transaction, unless you have expressly agreed to something else. You will not be charged any fees in connection with the repayment itself.

Personal data policy
In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

Name
Address
Telephone number
Email address
Information about what you have purchased

We process your personal data for the purpose of being able to deliver the product to you and to be able to process inquiries regarding your purchase. The processing takes place according to the rules in our personal data policy for Hair Souk. Here you can read more about how your information is processed, when it is deleted and what rights you have as a registered person. You can read more about ours personal data policy here.

Appeal options - overview and links:
If you have a complaint about a product bought in our Webshop, you can send a complaint to:

The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.

The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, you must provide our e-mail address: info@hairsouk.dk